Real humans, ready when you are.
Phone, email, chat — or just book directly. The team is in London and answers in plain English, not script.
📞 020 3355 4488
Mon–Fri 7am–9pm · Sat–Sun 9am–5pm. Overnight line for medical & legal emergencies.
hello@instaparcel.co.uk
For sales, general enquiries, partnerships, press. We reply within 4 working hours.
help@instaparcel.co.uk
Existing customer? Tracking, billing, or delivery issues — straight to the ops team.
💬 Live chat
Click the chat bubble bottom-right of any page. Real agents typically reply in under 2 minutes.
Or just write to us.
Drop us a note and we’ll come back to you within 4 working hours.
Common questions
What are your opening hours?
Phone and chat support is available Monday–Friday 7am–9pm and Saturday–Sunday 9am–5pm. For medical and legal emergencies, our overnight line operates 24/7 — call 020 3355 4488 at any hour and you’ll reach a real person.
How quickly will you reply to an email?
We reply to all enquiries within 4 working hours. For urgent bookings please call or use live chat — email is best for quotes, partnerships, billing questions, and non-time-critical requests.
I have an issue with an existing delivery — who do I contact?
Email help@instaparcel.co.uk with your booking reference and we’ll escalate to our ops team immediately. For urgent in-transit issues, call 020 3355 4488 — our team can contact the driver directly.
Do you offer account billing / credit terms?
Yes — business accounts with weekly or monthly invoicing are available. Contact hello@instaparcel.co.uk with your company details and expected shipping volume. We typically approve accounts within one working day.
Visit us in London.
Insta Parcel
By appointment only
Greater London
United Kingdom
Office tours and partnership meetings welcome — drop us a line and we’ll set it up.